Effective communication is a good starting point if you want to achieve good results at work. You may inadvertently undermine your use of the language. There are three dirty little words in English that should be used with great care! They are 'no','try'&' but'.
I might say to you ' don't think of a blue tree! ' What are you thinking about? May be a blue tree! Your mind can't handle negation. It must first generate a blue tree to remove it. This is not logical, it is psychological. Therefore, when you say "Don't forget to log out when you leave", people may subconsciously accept the information that you forgot to log out, rather than doing what you think has been conveyed.
' Try ' is a treacherous little word. If someone says they will "try" to do something, they may not actually be able to achieve it because they have given themselves a break from the start. When you say ' I hope you try to reach this deadline, please pay attention to your language. As Yoda said in the "Star Wars": "Do or not. No attempt."
The word "but" is an obstacle to effective communication. Look at this sentence - "This is a great speech, but you lost something in the middle."
from
What should your colleague take from it? They may remove praise and focus on the news that they messed up. Although your intentions are helpful, you unintentionally have an impact that will prevent them from performing confidently.
Start listening to these words and where they appear in your conversation. You will also quickly realize the extent to which others use them! Once you find them, you can decide when to make another choice - clean up your language! - And see if this has a better response.
Orignal From: Workplace communication - Is your language clean?
No comments:
Post a Comment