Effective communication depends on many things and is a big challenge for most of us. It is also very valuable in today's business. To run a successful company, you of course need your employees to be able to articulate themselves and to effectively listen and truly listen to others' intentions. At the same time, the ideology of ideas in business should be more efficient. The following policies should be in place: If you can use the phone, don't meet in person, don't call when you email, and don't use the company project management software. Please send an email.
I think that if we want to achieve effective communication in business, this is exactly the opposite of what we want. First, consider all the obstacles that hinder effective communication.
Each of us has different opinions and explanations. Each of us, all 6 billion, has different experiences every day, culture, morality, religious beliefs, language, dialect, childhood growth, education and basically different life experiences. We use all our life experiences to interpret the world. This provides 6 billion independent emotional interpretations for every moment of human experience.
Each of us also has a different world instructor. Through the 6 million rods and cones of each eye, no one sees exactly the same color as everyone else. In our inner ear, no one heard the exact same sound as anyone with our 4 million cochlear hair. No one has the same taste, smell or feel as our millions of receptors. Of course, no one has the "sixth sense" that is exactly the same as everyone else.
Finally, consider the following: Research shows that the importance of interpersonal interaction is in a way that you might not have expected. 58% of effective communication is done in our body language, 35% for our voice changes and tone, and only 7% of our actual terms. When you reflect on this, you know that this is true. Think about how many times in your life have been misunderstood. How many times have you asked a person's question and got an answer to a completely different question. How many times have you sent an email and received a response that is unrelated to the word you sent. Reflect on your phone conversation this week and consider how many times you have misunderstood it on the phone recently. This is amazing, isn't it?
If you are the boss, boss or manager, it is even worse. Your staff will misunderstand you and will not often say this to clarify this misunderstanding. Because of your title, they will stay in a place of respect or worry because they want to keep their jobs. They will look at you in the wrong way, you won't even know it!
Have you noticed that sometimes simple email requests are getting more complicated, and you end up saying, "If I just picked up the phone and called, I think we will serve better and save a lot of time." A group of out-of-control group emails and sent a lot of paths you don't want? I once said, "Wow, I should wait until our weekly staff meeting to introduce this idea." I used "Don't do anything with this information, but," and let everyone try to figure out how to handle this information? Many times, not responding to emails or phone calls at all is interpreted as important and often very negative. Take a moment to reply and express your gratitude and appreciation.
So let's use the statistics above to assess the effectiveness of communication at work. Meeting in person, becoming a clear speaker and a great listener is 100% effective. Speaking by phone includes only the words you choose [7%] and the pitch and changes of your voice [35%], a total of 42% effect... a big drop! Using email is entirely up to the text you effectively convey, with only 7% clarity. Seven percent! Wow!
My advice for effective communication is to use email only to transmit pure information: meeting time, schedule changes, document attachments or reports. Never, never negate or "correct" a staff member or colleague in an email. It will be misunderstood and is likely to be out of proportion to your meaning. In summary, if you own a business or manage a department, instead of real-time and face-to-face meetings by emphasizing email and project management software, you can resist the idea of efficiency. Keep in mind that with the above statistics, conversations can be done 13 times faster than sending emails with a short walk or drive or computer video chat.
Be contrary to current business ideas and use the following guidelines: Never send an email when you can make a personal call, and never call when you can make an eye conversation. Take the time to do the right thing. In the long run, this will bring huge returns.
Orignal From: Effective communication in the workplace
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