Why are some people more successful than others in their personal and professional environments? Some people may be very successful at home, have good relationships with their spouses and children, but have a lot of communication problems in the office: boss problems, good relationship with colleagues, and vice versa, good relationship with the boss, but conflict with other managers and subordinate. Others once again established a good relationship in the office, sacrificing their marriage and family life: spending too much time in the office, the family at home was ignored and left behind.
The root cause of the problem is communication or more precise: effective communication. Surprisingly, much of the communication was going well all the time. However, if a communication problem occurs, the question is: What is wrong? Usually still an open question. There are many books, articles and websites dedicated to communication issues. Some people provide scientific evidence of communication barriers and barriers, but find practical solutions for readers. Due to lack of time and practice, it is more difficult to implement more practical formulations. For example, trait self-confidence: It is widely recognized that it is important to maintain confidence in everyday life. However, if he or she is introverted, how can he be confident? In addition to personality [extroverted and introverted], there are cultural issues: people from certain countries are less extroverted than others.
Is it not very useful to have a simple formula for effective communication that can be used in all situations? I think the following formula will help:
Effective communication =
from
Self-interest + other people's interests - interference factors
Either
EC = SI + IO - DF
Let's take a look at the three elements of this formula.
Self-interest
When people communicate, self-interest may be the main reason for communication. A person's interest in himself is more interested in the interests of others. By simply stating that communication is equal to its own benefit, the above formula can actually be further simplified. For this reason, communication is rarely effective because people are not trying to find common ground in the interaction process, but are strictly seeking ways to satisfy certain short-term benefits. The most important issue in communication may be asymmetry. Both parties have different agendas and different interests, which are further complicated by the asymmetry of knowledge, power and power. Therefore, negotiation skills and tactics have become a very important feature of modern civilization. In the past, physical strength was the decisive factor that forced the other party to compromise. Because of civilization, it is now possible to reach a consensus through communication. This process of civilization is basically a change from a "command and control" communication culture to a "negotiation and persuasion" culture.
This shift has been addressed, with a greater emphasis on the ability of both verbal and non-verbal effective communication. This also means better education, in which the development of dialogue skills has become the backbone of modern education. One was asked to be able to articulate their ideas in class presentations, papers and reports at a young age, not to mention the various types of papers in the higher education environment.
Other people's interest
Other people's interests may be the most important questions in many textbooks about effective communication. Many authors, schools, management trainers, etc. have discussed in detail the ability to listen, gain and feedback, control anger ["anger management"], conflict resolution, stress management, etc.
With the introduction of information technology and the ability to trade goods and services in cyberspace, the problem is that it is more important to accommodate the interests of others. True globalization may have taken place in cyberspace, where a global 24-hour economy has been established, where everyone exchanges goods, services and information around the world.
Everyone has become a customer! It is important to treat the needs of others as your customers. This marketing concept was originally used in the trading environment, but it was introduced in the learning organization and has now become an important concept in every corner of life.
The problem of discovering the interests of others has even been infiltrated by non-scientific tools. Like astrology, digital numerology and tarot cards. Before discovering these tools, many of the scientific tools provided by psychologists are still being used [and still being utilized], including psychoanalysis, dialog analysis, transaction analysis, and various treatments that may be effective according to the buyer's wishes. Take it seriously.
How can I discover the interests of others? This requires a proactive approach by both parties. Two strategies may be helpful. The first strategy is called the PAIR approval strategy: Placate [listening, sympathy, response]; participation [to another]; investigation [details]; resolution [decision of action]. The second strategy is called a five-step approach: listening, responding, deciding, taking action, and following up.
Interference factor
The third element of effective communication may be the most difficult factor: how to eliminate interference or how to overcome communication barriers. There are basically six barriers to communication between people: perceived differences, incorrect filtering, language problems, poor hearing, different emotional states, and different backgrounds. In order to overcome these obstacles, we must be willing to avoid selective perception, condense information to the most basic elements, use possible specific and accurate words, always verify your interpretation of what is said, and be aware of the feelings that appear when When you communicate, you and others, and try to control them.
There are also communication barriers within the organization. Although all communication is misunderstood, business communication is particularly difficult. Obstacles can be caused by information overload, message complexity, message competition, different states, lack of trust, inadequate communication structures, incorrect media choices, closed communication environments, unethical communication, inefficient communication, and distraction.
There are three different moments that can create many communication barriers in the organization; dealing with customers and holding meetings during negotiations. Mental barriers may arise during negotiations. These psychological barriers may belong to you or may belong to the other party. Please note that people will bring some obstacles and will listen to their voices. For their influence. Look for signs of each other [and yourself] and use your communication skills to mitigate or reduce these barriers. Conversely, dealing with customers can be difficult because some customers have difficulty pleasing and difficult situations can be provided. If a high level of service is not provided, the result will not only result in business loss, but will often lead to an increase in the number of difficulties or even abuse of customers. They have not been lost. Handle them professionally.
Finally, the negotiating process demonstrates a fundamental tension between claims and creating value. Value users simply regard negotiation as a confrontational process. Each side tries to claim as many pies as possible by giving as much as possible to each other as little as possible. Each party claims value by using manipulation strategies, mandatory arguments, limited concessions, and difficult bargaining. In contrast, value creators need a process that brings together the benefits of each party. They tried to create additional benefits for each side of the negotiations. They emphasize common interests, develop cooperative relationships, and negotiate in a pleasant and cooperative manner.
Orignal From: a formula for effective communication
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