One of the realities of real estate representation is that agents must be prepared, willing and able to identify, consider and effectively respond to questions and concerns of their customers and/or customers. This should start with a mindset, which is normal, people have concerns, problems, fears and fears, especially when it comes, for most people, is their biggest single financial asset to their house. The most sensible and responsive real estate agent differs from others in that it welcomes issues, possessions, willingness and ability to solve these problems, not just for their own satisfaction, but for satisfaction, personal, and representative. With this in mind, this article will briefly study and discuss six sensible steps to achieve the best results.
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Even if it may appear, problems or concerns, a little insignificant, or of course, not priority, quality agents, continuation, and timely, timely solutions to them. This must start from being ready, willing and able to promise effective listening, learning, related ideas and realizations, without/until a person responds in a timely manner, the situation deteriorates and becomes more challenging! When an agent is considered sensitive, his client and/or client will think he really cares!
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Clearly understand the problem: from
Don't think that you know and / or understand, others care and so on! Don't bother, but listen thoroughly and sure, you are solving it and satisfying them! Take your time, answer/reply!
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sympathy: from
People want to get understanding and care - for! Listen effectively and learn from each conversation and experience, allowing you to move forward with the utmost sincerity and sympathy! For example, you can start an effective response I can fully understand your feelings. In fact, I think so, most people are like this, represented in real estate until they realize and recognize something.
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When someone has questions and/or concerns, he wants to get a viable answer and/or solution and make them happy. Don't go ahead until you continue, just have a response that suits everyone, take the time and work hard, thoroughly, completely, answer, be satisfied, and wait for their confirmation.
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Recreate the dialogue / discussion / required control: from
Once you have effectively solved the problem thoroughly, by solving the problem and making the customer and/or customer satisfied, you should continue, re-create the requirements, and emphasize that you have told them [by them] that they want to achieve, the next step should be what.
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turn off: from
Whether this happens before the signature, or after someone is already a customer, all efforts at this stage will become irrelevant until you bring the discussion to the end stage! a simple, direct, and effective way to say, Doesn't that make sense? ?
Don't be afraid of problems and/or concerns, but, on the contrary, seeing them, customers are very interested in it and hope that you can make a convincing argument! Are you ready, are you ready?
Orignal From: How high quality real estate agents respond to attention: 6 steps
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